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  CNNIC Domain Name Dispute Resolution Policy
  space The Policy
  space Rules of Procedure
  space Submit Complaint Form
  space Submit Response Form
  space Schedule of Fees
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Submit Complaint Form

  1. The Complainant should submit the Complaint Form (including the Complaint Transmission Cover) and annexes (to the extent available in that form) in electronic form by email to the HKIAC.

    Fill in the Complaint Form C-K and submit it as an attachment to the email address keyword@hkiac.org .

  2. The Complainant should at the same time submit the Complaint Form (including all annexes) in paper form in 2 sets (single-member panel) / 4 sets (three-member panel) together with the original copy marked "Original" via registered post to the HKIAC. The address is as below.

    3. The Hong Kong International Arbitration Centre
    Address: 38/F Two Exchange Square , 8 Connaught Place , Hong Kong
    Tel: (852) 2525 2381
    Fax: (852) 2524 2171

  3. In accordance with the CNNIC IKDRP, the Complainant shall provide a copy of the Complaint Form (including Complaint Transmission Cover and annexes) to the Respondent at the same time as it submits its Complaint to the HKIAC. The copy should be sent via the method specified by the Respondent. In the absence of such specification, the copy should be sent by facsimile transmission, with a confirmation of transmission; or by postal or courier service, with postage pre-paid and return receipt requested; or electronically via the Internet, provided a record of its transmission is available.

  4. The Complainant shall provide a copy of the Complaint (including Complaint Transmission Cover and annexes) to CNNIC and the concerned Registrar and/or the Agency at the same time as it submits its Complaint to the HKIAC.

  5. The Complainant shall pay to the HKIAC an initial fixed fee, in accordance with the HKIAC Rules for CNNIC Internet Keyword Dispute Resolution Policy, within the time and in the amount required.

The Complainant should read the following Policy and Rules before submitting a Complaint.

  • China Internet Network Information Center Internet Keyword Dispute Resolution Policy ( CNNIC IKDRP )
  • HKIAC Rules for CNNIC Internet Keyword Dispute Resolution Policy ( HKIAC Rules for CNNIC IKDRP )

If you have further queries, you may contact us via email keyword@hkaic.org or directly contact the Hong Kong International Arbitration Centre.

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