If any person is dissatisfied with the conduct of an arbitrator included on HKIAC's Panel or List of Arbitrators and wishes to lodge a complaint, the complaint should be made in writing and addressed to the Secretary-General of HKIAC at email@example.com. If a Complaint is received, the HKIAC Secretariat shall acknowledge receipt of the Complaint and forward the Complaint to the Appointments Committee. Click here to view a list of members of HKIAC's Appointments Committee.
The Appointments Committee, having reviewed the written Complaint, shall decide if it is necessary to seek the comments of the arbitrator against whom the Complaint is made.
If the Appointments Committee decides to seek the Arbitrator's comments, the Secretary-General shall notify the Arbitrator of the Complaint and request that the Arbitrator submit in writing within fourteen (14) days, or any other period so specified, of the notification by the Secretary-General, any comments the Arbitrator might wish to make in response to the Complaint. As soon as possible after receipt of the Arbitrator's comments, the Secretary-General shall forward same to the Appointments Committee.
The Appointments Committee will decide whether the Complaint is justified. If the Appointments Committee decides that the Complaint is justified, and after any consideration of comments from the Arbitrator, it shall exercise its discretion as to what sanctions to order against the Arbitrator. Such sanctions may include (but are not limited to): written warnings or censure, temporary suspension from HKIAC’s Panel or List of Arbitrators, or ultimately, removal from HKIAC’s Panel or List of Arbitrators.
The Appointments Committee has no obligation to give reasons for any decision it makes in respect of a complaint against an arbitrator on HKIAC's Panel or List of Arbitrators.
All decisions made by the Appointments Committee are final and, to the extent permitted by any applicable law, not subject to appeal.
In addition, if the Appointments Committee is, or becomes, aware of any information which calls into question the listing of any arbitrator included on HKIAC's Panel or List of Arbitrators, the Appointments Committee may at any time review that listing and determine whether or not that arbitrator should be removed from the Panel or List.